Customer Success Manager

As the Customer Success Manager, you will play a key role in delivering an exceptional in-life experience for our customers, supporting them to get the most out of our services while ensuring high levels of satisfaction and retention.

Requirements

• Experience managing customer relationships in a service-focused environment
• Exceptional communication skills and the ability to foster positive business relationships
• Strong personal organisation and accountability
• Experience with CRM systems (e.g., Salesforce, ServiceNow) enabling effective customer relationship management
• ITIL Foundation certification (v3 or v4) to support effective service management and delivery

Benefits

• Salary of up to £62,000
• Performance related bonus
• Range of benefits to support you across your financial, physical and mental wellbeing
• 25 days annual leave
• A day off on your birthday
• A day off to support a charity or organisation of choice
• Private medical insurance
• Supportive family friendly and menopause policies