Customer Success Manager

We are seeking a Customer Success Manager to deliver an exceptional in-life experience for our customers, supporting them to get the most out of our services while ensuring high levels of satisfaction and retention.

Requirements

• Experience managing customer relationships in a service-focused environment
• Exceptional communication skills and the ability to foster positive business relationships
• Strong personal organisation and accountability
• Experience with CRM systems (e.g., Salesforce, ServiceNow) enabling effective customer relationship management
• ITIL Foundation certification (v3 or v4) to support effective service management and delivery

Benefits

• Salary of up to £62,000
• Performance related bonus
• 25 days annual leave
• Day off on birthday
• Day off to support a charity or organisation of choice
• Private medical insurance
• Supportive family friendly and menopause policies