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CityFibre
Customer Success Manager
Join CityFibre as a Customer Success Manager in Telford. Leverage ServiceNow skills to enhance customer satisfaction in the telecom sector. Salary up to £62k.
Direct Hire
Entry Level
ServiceNow Role Type:
Sales
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
June 30, 2025
We are looking for a Customer Success Manager to deliver an exceptional in-life experience for our business customers, ensuring satisfaction, retention, and continuous improvement.
Requirements
- Strong industry knowledge in the telecoms sector
- Experience working in the B2B or B2B2C broadband market
- Strong knowledge of FTTP and Ethernet product sets
- Detailed understanding of the UK broadband industry and market dynamics
- Exceptional communication and stakeholder management skills
- Experience using CRM systems such as Salesforce or ServiceNow
- ITIL Foundation certification (v3 or v4) to support structured service management
Benefits
- Salary of up to £62,000
- Performance related bonus
- 25 days annual leave
- Birthday off
- Day off to support a charity or organisation of choice
- Private medical insurance
- Supportive family friendly and menopause policies
Requirements Summary
5+ years of experience in customer success or service management, strong industry knowledge, ITIL certification
Apply now
Telford
|
United Kingdom
Entry Level
In-Person
Full Time
62000-62000 GBP/year
