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Royal London Group
Head of Service Management
Join Royal London Group as Head of Service Management in Edinburgh. Lead IT service strategy, leveraging ITIL and ServiceNow expertise. Enjoy 28 days leave, pension, and private medical insurance.
Direct Hire
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
Incident Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
June 6, 2025
The Head of Service Management will lead a team of approximately 30 professionals and be responsible for shaping and executing the IT service strategy, ensuring the delivery of consistent, customer-focused, and efficient IT services across the organisation.
Requirements
- Excellent communicator who can create partnership relationships with all business functions.
- A broad knowledge of the financial services industry, how our business operates and the legislative / regulatory framework.
- Commercially astute with the ability to understand and be innovative in the approach to managing budgets and risk framework.
- Senior IT management skills, with ITIL and ServiceNow experience.
- Strong leadership skills, ability to manage multiple teams, and inspire and energise people.
Benefits
- 28 days annual leave in addition to bank holidays
- an up to 14% employer matching pension scheme
- private medical insurance
Requirements Summary
Senior IT management skills, ITIL and ServiceNow experience, strong leadership skills, ability to manage multiple teams
