Customer Success Manager

Join CityFibre as a Customer Success Manager and play a key role in delivering an exceptional in-life experience for customers. The role involves building strong relationships, managing escalations, and collaborating with cross-functional teams to drive customer success.

Requirements

• Experience managing customer relationships in a service-focused environment
• Exceptional communication skills and the ability to foster positive business relationships
• Strong personal organisation and accountability
• Experience with CRM systems (e.g., Salesforce, ServiceNow)
• A proven track record in customer-facing roles, driving initiatives to enhance the customer experience
• ITIL Foundation certification (v3 or v4)

Benefits

• Salary of up to £62,000
• Performance-related bonus
• Range of benefits to support financial, physical, and mental wellbeing
• 25 days annual leave
• A day off on your birthday
• A day off to support a charity or organisation of choice
• Private medical insurance
• Supportive family-friendly and menopause policies