Customer Support Executive (Morning and Afternoon)

Manatal is seeking a Customer Support Executive to provide quality service support and help users find success through the use of their platform. The role involves working closely with the Sales, Product, and Engineering team to deliver a level of support that best fits clients.

Requirements

• 1-5 years related to customer support experience
• 1+ years of technical support experience
• Excellent written and verbal English communication skills
• Understanding of common operating systems (Windows, MacOS) and Software applications
• Basic troubleshooting knowledge about issues related to bugs, web applications, databases, APIs, simple scripts, XML feeds and others
• Familiarity with ticketing platforms - experience with support ticketing systems such as Jira, ServiceNow, Zendesk, or similar
• Proven leadership skills in both independent and team environments
• High energy levels, a high degree of integrity, self-motivation, positive attitude, proactive approach to work, and confidence
• Demonstrated success in a B2B sales environment
• A degree in Computer Science, Information Technology, or a related field is a plus. Relevant certifications (e.g., ITIL, AWS, etc.) are also a plus.

Benefits

• Attractive medical healthcare plan
• Personal development allowance
• 2 weeks of work from anywhere per year
• Regular fun team-building activities
• Company trip