HEINEKEN

Data Demand and Service Management Lead

Join HEINEKEN as a Data Demand and Service Management Lead in Kraków. Leverage your 10+ years of ITSM experience and ServiceNow skills to align data services with business needs. ITIL v4 required.

ServiceNow Role Type:
ServiceNow Modules:
Department - JobBoardly X Webflow Template
IT Service Management
ServiceNow Certifications (nice to have):
Department - JobBoardly X Webflow Template
Certified Implementation Specialist - IT Service Management

Job description

Date - JobBoardly X Webflow Template
Posted on:
 
April 18, 2025

We are looking for a Data Demand and Service Management Lead to oversee and manage the demand for data services within the organization, ensuring alignment between business requirements and the data management capabilities.

Requirements

  • Bachelor's or Master's degree in computer science or other related studies
  • 10 years of relevant experience in data demand or services delivery field / or IT service management, with several years of managerial experience
  • Hands-on experience with large ITSM tool (e.g. ServiceNow)
  • ITIL v4 Foundation

Benefits

  • Job Segment: Computer Science, Service Manager, Manager, Product Manager, Database, Technology, Customer Service, Management, Operations
  • We take integrity and ethical conduct seriously. If someone has concerns about a possible violation of legal regulations indicated in Polish Whistleblowing Act or our Code of Business Conduct, we encourage them to speak up.

Requirements Summary

10 years of experience, ITIL v4 Foundation, hands-on experience with ServiceNow