Deskside Support

Imaging and new PC deployment, troubleshooting skills, and experience with ServiceNow ticketing tool. Resolve escalated cases and advanced technical scenarios related to Endpoint Management Software, Applications, Microsoft products, and hardware and peripherals.

Requirements

• Good at troubleshooting skills
• Experience on ServiceNow ticketing tool
• Resolve escalated cases and advanced technical scenarios related to Endpoint Management Software, Applications, Microsoft products, and hardware and peripherals
• Software and Application deployments, including targeting & packaging, patching & updates, inventory control, and security baselining
• Support automated management process for employee endpoints, providing them a seamless and efficient end-user experience to enable productivity
• Monitor and analyze gaps building processes to rationalize, troubleshoot and escalate technical problems with endpoint management clients, client inventory, application deployments and security patching

Benefits

• Equal opportunity employer
• Accommodations for veterans and persons with disabilities
• Committed to providing equal employment opportunities for persons with disabilities or religious observances