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Blackhawk Network
Desktop Support Engineer
Join Blackhawk Network as a Desktop Support Engineer in Richmond, VA. Leverage ServiceNow skills to resolve tech issues, support Microsoft 365, and enhance user experience.
Direct Hire
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
September 25, 2025
Blackhawk Network is seeking a Desktop Support Engineer to provide first and second-level technical support to end-users in Melbourne, Australia. The role involves troubleshooting, resolving hardware and software issues, managing Windows/macOS devices, and supporting Microsoft 365 applications. Strong troubleshooting skills and customer service are essential.
Requirements
- Proven experience in a technical support or service desk role.
- Working knowledge of: JAMF, SCCM, Intune, Active Directory, ServiceNow.
- Strong troubleshooting skills.
- Experience supporting Microsoft 365 applications.
- Familiarity with security standards.
- Excellent customer service and communication skills.
- Strong organizational and multitasking abilities.
Requirements Summary
Technical support experience. Knowledge of JAMF, SCCM, Intune, and Active Directory. Excellent troubleshooting skills
