Desktop Support Engineer III (Remote - US)

Airlines Reporting Corporation (ARC) is seeking a skilled Desktop Support Engineer III in the United States to provide advanced technical support for workstations, laptops, mobile devices, and A/V equipment. The role involves troubleshooting, maintenance, and collaboration with cross-functional teams to ensure IT service quality, as well as mentoring junior team members and participating in deployment projects. The company emphasizes proactive communication and a flexible, hybrid work environment.

Requirements

• Provide advanced support and troubleshooting for laptops, desktops, tablets, mobile devices, printers, scanners, and A/V equipment.
• Serve as an escalation point for level 2 and 3 support issues.
• Configure, update, patch, and maintain Windows and Mac operating systems and software.
• Ensure all devices comply with organizational security standards.
• Build, test, and deploy install packages and support infrastructure projects.
• Monitor and respond to tickets in ServiceNow or similar help desk platforms.

Benefits

• Competitive salary
• Comprehensive benefits package
• WorkFlex hybrid program
• Professional development opportunities
• Health, dental, vision, and wellness coverage
• Retirement savings plan
• Collaborative, innovative, and diverse work environment