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Jam City
Desktop Support Level 3
Join Jam City in Montevideo as a Desktop Support Level 3. Leverage ServiceNow for ITSM, mentor juniors, and ensure system stability. Strong tech skills required.
Direct Hire
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Certified System Administrator
Job description
Posted on:
August 12, 2025
We are seeking an experienced Desktop Support Level 3 to join our IT team. The role involves advanced technical support, leading IT initiatives, and ensuring system stability. The ideal candidate will be a technical expert with problem-solving skills and the ability to mentor junior team members.
Requirements
- Advanced experience with ITSM and ticketing systems such as Jira or ServiceNow
- Strong knowledge of Windows, macOS, Android, and iOS system administration
- Strong knowledge of Mobile Device management systems
- Familiarity with Active Directory, Okta, Group Policy, and identity management solutions
- Experience supporting enterprise applications such as Office 365, Google Workspace, Okta, and other SaaS platforms
- Familiarity with iOS/Android devices
- Experience solving higher-level technical issues, handling escalations, and troubleshooting network connectivity
- Strong interpersonal and customer service skills
Requirements Summary
Advanced experience with ITSM and ticketing systems. Strong skills in Windows/macOS/Android/iOS administration. Familiarity with enterprise applications and active directory
