Technical Support Analyst

Internova Travel Group is seeking a Technical Support Analyst to provide technical expertise in supporting hardware, software, and operating systems in an inter-networked environment. Responsibilities include addressing user requests, troubleshooting technical problems, maintaining equipment, and providing clear communication. The ideal candidate will have experience in end-user computing support, familiarity with ITSM tools, and strong communication skills.

Requirements

• Associate’s degree in MIS/CIS or equivalent business/industry training
• At least 3 years of equivalent on-the-job experience
• 1+ year(s) experience supporting end-user computing technical service support in a business environment
• Familiarity with ITSM tools (e.g., ServiceNow, BMC, Salesforce, or equivalent)
• Hands-on experience with IT system implementation and troubleshooting support for core Microsoft technologies, including Windows 10/11, Microsoft 365, Teams, and Active Directory
• Understanding basic cybersecurity principles and ability to follow IT security policies and best practices
• Ability to work a standard five-day workweek, with at least three (3) days per week onsite at a designated company location
• Experience working in a team-oriented, collaborative environment
• Strong ability to conduct research into a wide range of computing issues
• Excellent written and oral communication skills

Benefits

• Incentive, commission, bonus, or discretionary bonus program