Desktop Support Team Lead

Rigil is a strategy, technology, and products company seeking a Desktop Support Team Lead. This role involves providing end-user IT support services, including desk-side support, training, hardware support, software installation, and troubleshooting. The team will also manage IT resources, improve efficiency, and provide Tier 2 and Tier 3 support for scientific and non-scientific hardware and software. The team will maintain IT equipment and hardware refresh and also support research scientists.

Requirements

• Experience with small team leadership
• Experience with managing customer expectations and delivering high-quality customer service
• Subject Matter Expert in Mac, Windows and Linux operating systems
• ServiceNow expertise for queue management and ticket fulfillment
• Advanced knowledge and expertise in supporting scientific researchers and their specialized systems
• Experience in scientific computing
• Familiarity with scientific research methods
• Familiarity with Windows and Mac enterprise computing in an Active Directory domain environment
• Familiarity with networking (DHCP, Subnet, DNS, VLAN, wireless and LAN)
• Familiarity with VoIP, fax, Muti-function copiers, large format printers
• Familiarity with Linux and virtual machines
• Familiarity with VoIP and other common IT peripherals

Benefits

• Competitive salary
• Opportunity for professional growth