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DecisionPoint
Desktop Support Technician
Join DecisionPoint as a Desktop Support Technician in Heyburn, Idaho. Leverage ServiceNow for tiered IT support. Benefits include PTO, 401k matching, and tuition reimbursement.
Consulting
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
September 23, 2023
DecisionPoint is seeking a Desktop Support Technician to support the Bureau of Reclamation within the Columbia Pacific Northwest (CPN) Region Office in Heyburn, Idaho. The role is fully on-site and involves providing tiered technical support, including hardware, software, and network assistance. This position offers an opportunity to contribute to a key government program.
Requirements
- Ability to obtain a Public Trust security clearance.
- Associate degree or equivalent experience.
- 3+ years of experience in end-user IT support.
- 1+ year of experience with incident and request management systems (ServiceNow, Remedy).
- Physical ability to lift up to 50 lbs.
Benefits
- Paid Time Off
- 401k Matching
- Retirement Plan
- Generous Parental Leave
- Tuition Reimbursement
Requirements Summary
Public Trust security clearance, associate degree (3+ years experience in IT support), 1+ year of ServiceNow/Remedy experience and 3+ years of IT support experience
