Desktop Support Technician II (Mac & AV Specialist)

We are seeking a highly skilled and customer-focused Desktop Support Level 2 Technician with strong experience in Mac support, AV systems, and IT ticketing tools. The ideal candidate will provide intermediate-level technical support to end users, resolve hardware and software issues across macOS and Windows environments, and support audiovisual systems used in meetings, events, and day-to-day operations.

Requirements

• Provide Level 2 desktop support for users across macOS and Windows platforms.
• Troubleshoot and resolve issues related to Mac hardware, macOS, system performance, and third-party applications.
• Manage and maintain AV equipment (conference room setups, projectors, video conferencing tools like Zoom, Teams, Webex).
• Utilize ticketing systems (e.g., ServiceNow, Jira, Zendesk) to manage, track, and document incidents and service requests.
• Support mobile device management (MDM) solutions (e.g., Jamf, Intune).
• Perform installations, moves, adds, and changes (IMAC) of desktop and peripheral equipment.
• Maintain asset inventory and ensure compliance with IT standards and policies.
• Collaborate with cross-functional teams to support IT projects and deployments.
• Provide excellent customer service, ensuring a positive user experience.

Benefits

• Salary: not specified
• Employee benefits: not specified
• Relocation: sponsored