Developer(Contract)

We are looking for a ServiceNow ITSM Sr Developer with at least 7-12 years of experience in ITSM Consulting, High Level Design, and developing technical solutions using ServiceNow platform. The ideal candidate should have a good understanding of the ITIL Service management framework and experience in deploying ITSM enterprise solutions using ServiceNow.

Requirements

• At least 7-12 years of experience in ITSM Consulting, High Level Design and developing technical solutions using ServiceNow platform
• Good understanding and working knowledge of the ITIL Service management framework (certification preferred)
• Must be experienced in deploying ITSM enterprise solutions using ServiceNow
• Preferably possess skillsets using JavaScript, RESTful API, JSON, CSS, HTML and XML
• Must have knowledge of Orchestration
• Strong understanding of ServiceNow technologies/modules
• Ability to work autonomously and set priorities to meet deadline-driven environment
• Good written and verbal communication skills

Benefits

• Administer, Manage and maintain all the system and application configurations in the ITSM platform
• Act as a SME and able to coach team during development activities
• Design, customise, enhance and deploy new or additional capabilities and applications of the ITSM Solution
• Integrate ITSM with both internal and external tools
• Plan and execute upgrades, patch installation and other maintenance activity
• Perform capacity planning and performance monitoring to ensure that the infrastructure meets operational needs
• Develop system integrations and process automation
• Create and review documents with the team on a continual basis to ensure transparency and traceability
• Assist in regular governance status review covering SLA reporting, KPIs, incident trends and analysis, major incident analysis, security compliance, improvement initiatives, etc.