.svg)
Elekta
Director, Escalations – BL OSS
Director, Escalations at Elekta (England). Lead critical escalations & drive process improvements. Requires 10+ yrs service ops experience, RCA/Six Sigma expertise, strong leadership. Salesforce case management skills essential.
Direct Hire
Expert/Leadership
ServiceNow Role Type:
Sales
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
November 13, 2025
Join Elekta's mission to improve and save lives as a Director, Escalations. Lead critical escalations, manage high-priority customer concerns, and drive process improvements. Hybrid role available in multiple locations.
Requirements
- 10+ years in service operations, supply chain, product quality, or order fulfillment, with a focus on escalations.
- Strong leadership and stakeholder management experience.
- Expertise in RCA, 8D, Six Sigma, and process improvement.
- Experience with Salesforce for case management.
- Customer-centric mindset and crisis management skills.
- Ability to manage multiple escalations in a fast-paced global environment.
- Excellent communication and negotiation skills.
Benefits
- Local benefits will apply depending on location.
Requirements Summary
10+ years of experience in service operations, supply chain, product quality, or order fulfillment, with a focus on escalations. Strong leadership and stakeholder management experience. Expertise in RCA, 8D, Six Sigma, and process improvement
