Tech Bar Lead

An excellent opportunity has arisen to join Modern Workplace, specifically in leading our Leeds Tech Bar. This is a full-time role located at our Leeds Tech Bar, at Wellington Place, where the work will involve spending 5 days a week on-site.

Requirements

• Deliver outstanding customer service and technical assistance.
• Act as a point of technical expertise within your Tech Bar hub location.
• Train and mentor junior IT staff on technical support and best practices.
• Support day-to-day management of your Tech Bar team, ensuring SLAs and important metrics are met.
• Utilise ServiceNow to analyse impact of the Tech Bar service, ensure all TB services are correctly processed, and any local procedures are adhered to.
• Identify and address service gaps or process inefficiencies, collaborating with line management and other TB leads on implementing improvements.
• Effectively communicate (both verbally and in writing) with customers and technical teams

Benefits

• A generous pension contribution of up to 15%
• An annual bonus award, subject to Group performance
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 28 days' holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies