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City of New York
Director, Information Technology (IT) Operations and Program Management
Director of IT Operations at City of New York: Lead IT services using ServiceNow for efficiency. Requires 6+ years in IT management. Benefits included.
Direct Hire
Expert/Leadership
ServiceNow Role Type:
ServiceNow Modules:
IT Asset Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
September 30, 2025
The Director of IT Operations and Program Management is responsible for overseeing the daily delivery and long-term improvement of IT services across the organization. This role focuses on developing a world-class team, leveraging ServiceNow, and driving operational efficiency. The position requires leadership, strategic planning, and collaboration with IT stakeholders, including IT infrastructure solutioning, IT Asset Management, and IT Budget management.
Requirements
- Six (6) years of progressively responsible full-time paid experience supervising or administering computer operations involving a large-scale mainframe, network, or multi-tier computer environment.
- A baccalaureate degree from an accredited college or university.
- A master’s degree in Computer Science, Computer Engineering, Electrical Engineering, Business Administration, Public Administration or Management of Administration may be substituted for a maximum of one (1) year of general experience.
Requirements Summary
6+ years of IT management experience with a large-scale computer environment. Master's degree or 30 semester credits in Computer Science/Engineering or related field may substitute. Bachelor’s degree with 30 semester credits may substitute
