Director, Marketing AI Center of Excellence

ServiceNow is seeking a Director of Marketing AI Center of Excellence to shape how AI transforms the way marketers work. The role involves developing and operationalizing an AI strategy, prioritizing use cases, building a community, and championing value creation. It's a top-down position with a focus on strategic vision, experimentation, and data-driven results. ServiceNow is a global leader with over 8,100 customers across multiple industries.

Requirements

• 15+ years overall experience with 10+ in marketing, marketing operations, transformation, or data-driven innovation.
• Proven track record delivering AI-powered programs.
• Experience establishing AI governance frameworks.
• Proficiency with AI agents, LLMs, and implementation workflows.
• Strong change leadership abilities.
• Exceptional communication and collaboration skills.
• Passion for building future-ready talent.

Benefits

• Health plans
• 401(k) Plan
• Equity
• Variable/incentive compensation
• Sales incentive compensation
• Flexible time away plan
• Family leave programs