Director, Technology Services

Fanatics is seeking a Director of Technology Services to manage operational success and continuous improvement of internal IT services. This role involves leading IT Service Desk and Desktop Support teams, focusing on service delivery, endpoint management, and SaaS platform management. The Director will shape the technical support vision, mentor high-performing teams, and partner across business units to align IT services with organizational goals. This is a hybrid position requiring a 4-day in-office week, with remote work offered.

Requirements

• 10+ years of progressive IT support experience
• 5+ years in a leadership role
• Proven success managing ITSM processes (Incident, Problem, Change) and platforms like ServiceNow or JIRA
• Expertise in endpoint management and SaaS collaboration platforms
• Strong knowledge of security best practices, endpoint protection, and SaaS governance
• Demonstrated ability to deliver executive/VIP technology support
• Exceptional communication skills
• Strong project management skills
• Experience in a fast-paced, dynamic organization

Benefits

• Salary
• Remote work