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Arctic Wolf
End User Services Administrator
Join Arctic Wolf in Bengaluru as an End User Services Administrator. Leverage ServiceNow skills to support employees, troubleshoot issues, and enhance IT collaboration.
Staffing Agency/Recruiter
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
Incident Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
January 9, 2025
Arctic Wolf is seeking an End User Services Administrator to provide day-to-day support to Arctic Wolf employees, ensuring they are equipped to perform their roles. The Administrator will provide first-level office-wide support, troubleshoot complex issues, and collaborate with other IT teams.
Requirements
- 2+ years of experience in providing technical service desk support in a professional services environment.
- Bachelor's Degree or College Diploma in Information Technology or a related field is an asset.
- Excellent understanding of MacOS, Windows, and/or Linux.
- Understanding of Networking Fundamentals (TCP/IP, DNS, DHCP, etc.)
- Experienced with setting up computer workstations with devices such as docking stations, printers, monitors, and cabling.
- Experience with ServiceNow, Jira, Confluence, Okta, Slack, O365 suite
Requirements Summary
2+ years of experience in technical service desk support, knowledge of MacOS, Windows, and Linux, and experience with ServiceNow and O365 suite
