EUC Manager - GPC Asia Pacific

The End User Computing (EUC) Team are responsible for delivering high-quality technical support and service management for end-user computing devices and applications. The EUC Manager will oversee day-to-day operations, drive service improvements, manage escalations, and lead a team of skilled technicians to deliver an exceptional support experience across the business.

Requirements

• Graduate diploma in Information Technology or equivalent
• 5+ years’ experience working in a Senior Management Role with multiple disciplines
• Proven ability to successfully lead and manage a highly technical team in a corporate environment
• Proficient in time & priority management
• Skilled in the use of ServiceNow for IT Service Management & CMDB Management
• Experience managing and supporting multiple platforms (Windows, iOS)
• Excellent knowledge of Windows Operating system & corporate applications
• Expert in creation of Knowledge Base articles & maintaining documentation for technical and non-technical staff
• Exceptional written & verbal communication skills
• Capable of forming and maintaining positive and productive working relationships
• Experience managing vendor relationships to optimise cost and efficiency
• Experience in lifecycle management of end-user IT hardware and accessories
• Experience managing escalations from both internal stakeholders and external vendors

Benefits

• Part of a global organisation, yet you feel part of a family
• Successful, stable, growing business
• Strong rewards & recognition programs
• A supportive team environment, where we work with supremely talented people
• Access for team members and their families to our Employee Assistance Program
• Career development and internal employment opportunities across the group
• We proactively support our working parents in a variety of meaningful ways, and our parental leave top-up allowance is one of the ways we do this
• Paid volunteer leave allowing you to give back to your chosen charity/community organisation
• Access to GPC’s exciting employee platform MOVE, unlocking amazing discounts at top retailers, business announcements, e-cards and our employee recognition program, plus so much more!