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EXL
Executives-Business Management -Service Desk
Join EXL as an Executives-Business Management - Service Desk. Leverage ServiceNow skills to provide top-notch support. ITIL & ServiceNow certified preferred.
Consulting
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Service Catalog
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
July 21, 2025
Provide exceptional customer service, troubleshoot technical issues, and maintain accurate records of incidents and service requests. Collaborate with users, internal teams, and vendors to resolve issues and provide timely updates.
Requirements
- Bachelor's degree in Information Technology, Computer Science, or related field
- 2-3 years of experience in an IT service desk or technical support role
- ITIL Foundation and ServiceNow certification
- Proficiency in operating systems (Windows and macOS)
- Familiarity with hardware troubleshooting
- Basic understanding of networking concepts
- Experience with remote desktop tools and IT service management software
- Excellent verbal and written communication skills
- Strong analytical and problem-solving abilities
Benefits
- Competitive salary
- Benefits package
- Opportunities for career growth and development
Requirements Summary
Bachelor's degree in IT or related field, 2-3 years of IT experience, ITIL Foundation and ServiceNow certification
