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Gainwell Technologies LLC
Field Engineer Incident Response - Hybrid at Roseville, CA
Join Gainwell Technologies as a Field Engineer Incident Response in Roseville, CA. Leverage ServiceNow skills to manage IT incidents and outages. Benefits include flexible vacation, health coverage, and 401(k) match.
Consulting
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Incident Management
Problem Management
Security Operations
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
June 16, 2025
As a Field Engineer serving as an Incident Manager, you will be the frontline responder for critical IT incidents, outages, and service disruptions. You’ll triage incidents, manage outage communications, open and track problem statements, and lead root cause analysis efforts.
Requirements
- 2+ years of experience in a help desk, incident management, or field engineering role
- Experience with ServiceNow or similar ITSM platforms
- Incident Response: Ability to assess, prioritize, and resolve incidents efficiently
Benefits
- generous, flexible vacation policy
- comprehensive health benefits
- 401(k) employer match
- educational assistance
Requirements Summary
2+ years of experience in help desk, incident management, or field engineering, experience with ServiceNow, and incident response skills
Apply now
Roseville
|
California
United States
Entry Level
Hybrid
Full Time
59500-85000 USD/year
