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CityFibre
Field Operations Performance & Analytics Manager
Join CityFibre as a Field Operations Performance & Analytics Manager in Manchester. Leverage ServiceNow and SQL skills to enhance reporting, drive installs, and boost revenue. Enjoy competitive benefits and a supportive work environment.
Direct Hire
Entry Level
ServiceNow Role Type:
Sales
ServiceNow Modules:
Reporting and Analytics
ServiceNow Certifications (nice to have):
Job description
Posted on:
June 24, 2025
Field Operations Performance & Analytics Manager role at CityFibre, designing and implementing reporting and analytics to drive customer installs and revenue growth, with a focus on robust data and strategic priorities.
Requirements
- Proven experience in performance analytics, ideally within an operational or field-based environment
- Strong SQL capabilities and experience querying backend databases
- Proficiency with reporting tools (Power BI, Tableau, Excel) and data visualisation techniques
- Familiarity with CRM systems (e.g., Salesforce, ServiceNow) and data architecture concepts
- Exposure to process improvement methodologies such as Lean Six Sigma
Benefits
- Performance related bonus
- Range of benefits to support financial, physical and mental wellbeing
- 25 days annual leave
- Birthday off
- Day off to support a charity or organisation of choice
- Private medical insurance
- Supportive family friendly and menopause policies
Requirements Summary
Strong technical skills, strategic mindset, data analysis experience, and familiarity with CRM systems
