SENIOR TECHNICAL MANAGER, GLOBAL ERP OPERATIONS

We are seeking an experienced operations support leader to lead and oversee all production related service resolutions for a global Oracle implementation. The Senior Technical Manager, Global ERP Operations will report to the Director, Horizon Operations Support to help shape and lead Horizon Operations support and management across the globe, ensuring robust, secure, and high-performing applications and services.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a related field
• Global Team Leadership experience
• Experience in supporting a large, multi-national operations environment
• Experience with Oracle Fusion preferred
• Experience or aptitude in developing and holding training sessions for IT staff
• Solid knowledge and experience of ServiceNow
• ITIL qualification as standard
• Process orientated with a methodical and planned approach to achieving goals
• Hands-on experience of the ITSM work management system, ServiceNow
• Proven experience of line management and the development of individuals within a matrix organization structure
• Experience of work to (and exceeding) Service Level Agreements
• Excellent analytical, problem-solving and communication skills
• Proven track record of managing complex applications operations in a multi-site, multi-national environment

Benefits

• Work-life balance
• Inclusivity & Diversity
• Health & Wellbeing
• Flex your time
• Your development