Field Services Engineer

As a Field Services Engineer, you'll play a key role in supporting and maintaining both secure and non-secure IT services across Serco's operations, ensuring teams and clients can work confidently and effectively with robust, well-managed technology. You'll act as a hands-on technical expert, providing 3rd line support, fault resolution, and proactive system maintenance across a wide range of services within the My Technology environment.

Requirements

• 2+ years' experience as a desktop or field engineer
• Strong working knowledge of Windows 10/11 and managed desktop environments
• Solid grasp of ITIL processes and experience with ServiceNow or similar tools
• Experience with solution rollout, project support, and technical escalation
• Familiarity with Active Directory, Group Policy, and secure systems (CES+ desirable)
• Understanding of managed print and AV solutions
• Knowledge of Office 365, SCCM, Intune, AirWatch, Windows Server, and mobile devices (Apple & Android)
• Hold a valid UK driving license
• Must hold or be eligible to obtain SC Clearance

Benefits

• 25 days annual leave plus bank holidays
• Annual leave purchase scheme
• Up to 6% contributory pension scheme
• Flexible working options
• Free onsite parking
• Serco discounts which include cinema, merlin entertainment and online shopping discounts, and discounts on mobile phone plans and leisure centre memberships
• A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Health Cash Plans, free flu jabs and more
• A wealth of career development training to suit your future aspirations