Finance Operations Manager

We’re looking for a proactive, commercially-minded Finance Operations Manager to lead our Credit Control and Query Management function. This is a pivotal role within our Finance Operations team, driving the effectiveness and integrity of the full Order-to-Cash (O2C) process.

Requirements

• Lead the credit control team to achieve cash and overdue debt targets
• Drive aged debt reduction, maintain weekly Top 50 Debtors reporting, and provide cashflow insights
• Ensure timely allocation, remittances, customer statements, and escalate risks impacting month-end
• Oversee the query process in ServiceNow, ensuring efficient triage and resolution
• Reduce aged queries, escalate blockers, and maintain strong credit note governance
• Partner with Billing and Sales to ensure timely, accurate invoicing
• Address root causes of credit notes, monitor unallocated credits, and minimise accrued revenue
• Accountable for the full lifecycle from order entry to cash collection
• Remove process bottlenecks and lead continuous improvement across billing, collections, and renewals
• Coach and develop the Credit Operations Lead and Credit Control team
• Set KPIs, drive performance, and foster a culture of accountability and ownership
• Maintain clean, audit-ready ledgers and oversee allocation performance
• Deliver clear reporting on aged debt, cash performance, credit notes, queries, billing backlog, and orders on hold

Benefits

• Wellbeing focused
• Annual Leave
• Employee Assistance Programme
• Personal Growth
• Development Programmes
• Performance Bonus
• Online Learning Platform: SkillsHub!
• Financial wellbeing
• Pension Scheme
• Income protection insurance
• Recognition
• Performance & Talent
• Making a Difference
• MatchIt!
• Volunteering Time
• Pennies from Heaven