The Financial Solutions Analyst II role involves designing, rolling out, and governing financial solutions, including formulating strategic direction and managing data flows. The role requires strong problem-solving skills, attention to detail, and proficiency in industry practices and standards. The analyst will work closely with stakeholders to resolve issues and ensure timely completion of tasks.
Requirements
- 2+ years of relevant experience in Full suite investigations, ticket resolution, Full Suite user management
- Ability to communicate with diverse teams and stakeholders in all levels within the organization
- Ability to conduct meetings, training or customer interactions in English
- Strong problem-solving skills with a proactive approach
- Ability to resolve tickets within established SLAs
- Attention to details to ensure accuracy and prioritization skills for issue resolution
- Experience managing tickets using platforms like ServiceNow, Jira, or similar tools is a plus
- Experience working in a fast-paced environment
- Proficient knowledge of how the team interacts with others in accomplishing the goals of the area
- Has working knowledge of industry practices and standards
Benefits
- Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.