Financial Solutions Analyst II - C10

The Financial Solutions Analyst II role involves designing, rolling out, and governing financial solutions, including formulating strategic direction and managing data flows. The role requires strong problem-solving skills, attention to detail, and proficiency in industry practices and standards. The analyst will work closely with stakeholders to resolve issues and ensure timely completion of tasks.

Requirements

• 2+ years of relevant experience in Full suite investigations, ticket resolution, Full Suite user management
• Ability to communicate with diverse teams and stakeholders in all levels within the organization
• Ability to conduct meetings, training or customer interactions in English
• Strong problem-solving skills with a proactive approach
• Ability to resolve tickets within established SLAs
• Attention to details to ensure accuracy and prioritization skills for issue resolution
• Experience managing tickets using platforms like ServiceNow, Jira, or similar tools is a plus
• Experience working in a fast-paced environment
• Proficient knowledge of how the team interacts with others in accomplishing the goals of the area
• Has working knowledge of industry practices and standards

Benefits

• Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.