Citi

Financial Solutions Analyst II - C10

Join Citi as a Financial Solutions Analyst II in Heredia. Leverage ServiceNow for ticket resolution and data management. 2+ years experience required.

Department - JobBoardly X Webflow Template
Direct Hire
Job Level - JobBoardly X Webflow Template
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
Department - JobBoardly X Webflow Template
Incident Management
ServiceNow Certifications (nice to have):

Job description

Date - JobBoardly X Webflow Template
Posted on:
 
June 7, 2025

The Financial Solutions Analyst II role involves designing, rolling out, and governing financial solutions, including formulating strategic direction and managing data flows. The role requires strong problem-solving skills, attention to detail, and proficiency in industry practices and standards. The analyst will work closely with stakeholders to resolve issues and ensure timely completion of tasks.

Requirements

  • 2+ years of relevant experience in Full suite investigations, ticket resolution, Full Suite user management
  • Ability to communicate with diverse teams and stakeholders in all levels within the organization
  • Ability to conduct meetings, training or customer interactions in English
  • Strong problem-solving skills with a proactive approach
  • Ability to resolve tickets within established SLAs
  • Attention to details to ensure accuracy and prioritization skills for issue resolution
  • Experience managing tickets using platforms like ServiceNow, Jira, or similar tools is a plus
  • Experience working in a fast-paced environment
  • Proficient knowledge of how the team interacts with others in accomplishing the goals of the area
  • Has working knowledge of industry practices and standards

Benefits

  • Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

Requirements Summary

2+ years of experience in investigations, ticket resolution, and user management; fluent in English; strong problem-solving skills; attention to detail