FREELANCE Onsite Support Technician (m/w/d) first and second level support

Everience is seeking a skilled IT technician to provide first and second-level support for their customers' OSS systems. The role involves troubleshooting, managing incidents, collaborating with teams, monitoring performance, and documenting processes. The company focuses on delivering tailored IT solutions to improve efficiency and competitiveness.

Requirements

• Provide technical support and troubleshooting for OSS systems and related IT infrastructure.
• Manage incidents, service requests, and change management using ServiceNow.
• Collaborate with cross-functional teams to resolve complex IT issues.
• Monitor system performance and ensure optimal uptime.
• Document technical processes and maintain knowledge base.
• Participate in IT projects and upgrades.

Benefits

• Competitive salary and benefits package
• Dynamic work environment
• Opportunities for professional growth
• Available to work on-site five days per week