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GBM
Gestor de cambios, proceso ITIL
Join GBM in Costa Rica as a Change Management Specialist. Leverage ITIL4 and ServiceNow skills to manage CAB requests and drive process improvements.
Consulting
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
Change Management
IT Service Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
September 19, 2025
This role is for a Change Management specialist focused on ITIL4 processes, emphasizing enabling changes. Responsibilities include managing CAB requests, monitoring and compliance, training staff and generating improvements, and reporting on the process. The ideal candidate will have experience with ITIL4 and COBIT 5.
Requirements
- 2 years minimum experience in similar positions
- Engineering, Electronics, or Information Systems/Computer education
- ITIL4 Foundation Certificate
- COBIT 5 certification
- English language proficiency in ServiceNow
Requirements Summary
2+ years exp. in related field. Engineering or IT systems background. ITIL4 and COBIT 5 foundation certificate. Proficiency in ServiceNow
