HR Systems Analyst - Workday

The Sr HR Systems Analyst will be responsible for resolving complex Tier 2 HR transactions across Workday, Kronos, and other HR systems. The role requires a deep understanding of HR Systems functionality, strong problem-solving skills, and efficient resolution. The analyst will also manage the ticket system and maintain data integrity to support HR processes.

Requirements

• Investigate and resolve complex Tier 2 HR systems requests.
• Support and troubleshoot HR transactions within Workday, Kronos, and other HR systems.
• Perform regular data audits.
• Manage and complete a daily queue of work through a ticketing system (ServiceNow) or other task management tools.
• Collect, track, and maintain supporting documentation and data.
• Adhere to and maintain Standard Operating Procedures, SLAs, and customer service standards.
• Identify and support opportunities for continuous improvement.
• Generate monthly reports and deliver them as expected.