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Iron Mountain
Global HR Portal and Content Manager
Global HR Portal & Content Manager at Iron Mountain. Manage ServiceNow HRSD Knowledge Management content for diverse global audiences. Requires 5+ yrs content mgmt, HRSD expertise, analytics skills. Remote, competitive benefits, career growth.
ServiceNow Role Type:
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Human Resources
Job description
Posted on:
December 10, 2025
We're looking for a Global Content & Portal Manager to optimize the employee experience through effective content within the ServiceNow HRSD module. The ideal candidate has experience managing content for diverse global audiences and proficiency in using data and analytics to measure content effectiveness.
Requirements
- Working knowledge of ServiceNow HRSD modules - Knowledge Management is required. Employee Center is preferred.
- Proven ability to manage content for diverse global audiences, considering cultural differences, language requirements, and regional legal compliance.
- Expertise in developing and executing content strategies, information architecture, and content governance frameworks.
- Proficiency in using data and analytics to measure content effectiveness and drive continuous improvement.
- Experience managing content projects from initiation to completion.
- Ability to write clear, concise, and engaging content for a variety of HR topics and audiences, as well as strong presentation and interpersonal skills.
- Must be proficient in Knowledge Management for ServiceNow HRSD.
Benefits
- Ability to work remote
- Competitive compensation and benefits package
- Total Rewards to support your career and wellbeing
- Professional development and growth opportunities
Requirements Summary
5+ years of experience in content management and HR knowledge management
