CMA CGM

Group Human Resources Information Systems Specialist (M/F)

Join CMA CGM in Marseille as a Group HRIS Specialist. Leverage ServiceNow and ITSM tools to lead digital learning solutions. Strong LMS and technical skills required.

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Direct Hire
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Entry Level
ServiceNow Role Type:
ServiceNow Modules:
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DevOps
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Governance, Risk, and Compliance
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Human Resources Service Delivery
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IT Service Management
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Integration Hub
ServiceNow Certifications (nice to have):
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Certified Implementation Specialist - Human Resources
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Certified Implementation Specialist - IT Service Management

Job description

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Posted on:
 
July 10, 2025

The Group Human Resources Information Systems Specialist will be responsible for managing support activities, technical governance of Digital Learning solutions, and team management. The role combines operational leadership, team supervision, and technical expertise across all Learning Information System tools.

Requirements

  • Proficiency with LMS tools (Docebo), TMS (Training Orchestra), CMS, and BI tools (Qlik) – Training to be provided
  • Strong knowledge of application architectures, APIs (REST), integrations, and connectors
  • Familiarity with ITSM tools (JIRA, ServiceNow, etc.) and ITIL methodologies
  • Understanding of cloud and SaaS environments
  • Knowledge of Group-level application configuration principles
  • Technical leadership and ability to act as a reference point within a multi-tool ecosystem
  • Ability to structure, prioritize, anticipate, and make informed technical decisions
  • Excellent communication skills, including with functional or non-technical stakeholders – Fluency in English required
  • Experience managing hybrid teams (internal and offshore)
  • Strong organizational skills and attention to detail
  • Analytical mindset and ability to solve complex problems
  • Proactive in identifying and addressing technical or operational issues
  • Service-oriented mindset with a focus on user satisfaction
  • Ability to unite and motivate a team
  • Strong interpersonal skills and enthusiasm for cross-functional collaboration
  • Resilience and composure in high-pressure or critical situations
  • Technical curiosity and a drive for continuous improvement

Benefits

  • Come along on CMA CGM’s adventure!

Requirements Summary

Proficiency with LMS tools, strong knowledge of application architectures, familiarity with ITSM tools, understanding of cloud and SaaS environments, and technical leadership experience