Head of Customer Service Assurance

We are looking for a Head of Customer Service Assurance to innovate and grow with us in a culture that values commitment, performance and possibilities. The role is critical in leading the Service Assurance strategy, structure, and roadmap for Maxis Enterprise.

Requirements

• Bachelor’s Degree in Telecommunications, IT, or Business discipline.
• Minimum 10 years of experience in enterprise service delivery, service assurance, or operations leadership.
• Proven experience in leading cross-functional service performance or governance teams.
• Strong analytical, communication, and stakeholder management skills.
• Deep understanding of ITIL principles and managed service delivery models.
• Familiarity with tools such as ServiceNow, Salesforce, and analytics platforms.
• ITIL certification preferred.

Benefits

• Opportunity to work with a leading converged solutions company in Malaysia
• Chance to innovate and grow with a culture that values commitment, performance and possibilities
• Diverse and inclusive work environment