Capita

Head of Product - Service Now

Join Capita as Head of Product - ServiceNow to lead product strategy, leveraging ITSM Pro, ITOM, and more. Enjoy competitive salary, 23+ days holiday, and great benefits.

ServiceNow Role Type:
ServiceNow Modules:
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Customer Service Management
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IT Operations Management
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IT Service Management
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Security Operations
ServiceNow Certifications (nice to have):
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Certified Implementation Specialist - IT Service Management

Job description

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Posted on:
 
July 8, 2025

We are seeking a highly skilled and experienced Head of Product ServiceNow to lead our ServiceNow product strategy and operations. This role is pivotal in driving our ServiceNow initiatives, ensuring the delivery of high-quality services, and fostering innovation within the organization.

Requirements

  • Proven experience as a Product Owner for enterprise ServiceNow platforms in an MSP or SaaS environment.
  • Excellent leadership and team management skills, with the ability to inspire and motivate a diverse team.
  • Deep understanding of ServiceNow enterprise modules (ITSM Pro, ITOM, SecOps, CSM, HR, Risk) and platform architecture.

Benefits

  • Competitive basic salary
  • 23 days’ holiday (rising to 27) with the opportunity to buy extra leave
  • Paid day out of the office, volunteering for our charity partners or a cause of your choice
  • Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks
  • Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology

Requirements Summary

Proven experience in ServiceNow, excellent leadership, and deep understanding of ServiceNow enterprise modules