ServiceNow

Head of Retail & Hospitality Go to Market (GTM) AMS

Join ServiceNow as Head of Retail & Hospitality GTM in Chicago. Lead strategy and sales using ServiceNow solutions. 12-18 yrs retail/hospitality exp. Benefits include health plans, 401(k), and flexible time off.

Department - JobBoardly X Webflow Template
The Mothership
Job Level - JobBoardly X Webflow Template
Expert/Leadership
ServiceNow Role Type:
Department - JobBoardly X Webflow Template
Sales
ServiceNow Modules:
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ServiceNow Certifications (nice to have):

Job description

Date - JobBoardly X Webflow Template
Posted on:
 
October 1, 2025

ServiceNow is seeking a Head of Retail & Hospitality Go to Market (GTM) AMS to lead strategy, operations, and sales efforts for the Americas retail and hospitality market. This role focuses on identifying and adapting ServiceNow solutions to meet the needs of C-suite stakeholders and partnering with industry leaders to drive growth. The ideal candidate will possess a strategic, vision-driven approach and strong communication skills.

Requirements

  • 12-18 years of sales & sales management experience in the Retail and Hospitality
  • Strong knowledge of key processes within the sector, guest experience, store operations, customer service, supply chain, and HR.
  • Proven pipeline management skills, consultative sales cycle approach.
  • Ability to leverage network for sales and strategic partnerships.
  • Strong communication skills (written, presentation, verbal) for international audience.

Benefits

  • Health plans
  • 401(k) Plan
  • Equity (when applicable)
  • Variable/incentive compensation
  • Employee benefits
  • Flexible time away plan
  • Family leave programs

Requirements Summary

12-18 yrs exp. retail/hospitality sales. Knowledge of retail/hospitality/customer service. Proven pipeline & consultative approach