.svg)
MS
Head of Service Continuity
Head of Service Continuity at M&S: Lead enterprise ITSCM & resilience strategies. Requires strategic leadership, continuity expertise, stakeholder influence. Benefits include 20% discount, pension, bonus.
Direct Hire
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
November 21, 2025
The Head of Service Continuity is a senior role within the D&T Service Management organisation, ensuring that there is an Enterprise approach to all Service Continuity activities that underpin the needs of the M&S Business.
Requirements
- Strategic leadership in ITSCM and resilience
- Proven ability to lead enterprise-wide continuity strategies
- Deep expertise in continuity, incident management, and risk
- Exceptional stakeholder influence and communication
- Operational excellence and data-driven improvement
- People leadership and collaborative delivery
Benefits
- 20% colleague discount across all M&S products
- Competitive holiday entitlement
- Discretionary bonus schemes
- Defined Contribution Pension Scheme
- Life Assurance
- Dedicated welcome and training programmes
- Access to wellbeing support
- Charity volunteer day
Requirements Summary
Strategic leadership, ITSCM expertise, and exceptional communication skills are required
