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Maxis
Head of Service Management
Head of Service Management at Maxis, Selangor. Lead enterprise service delivery with ServiceNow expertise. 10+ years required. ITIL preferred. Competitive benefits, career growth.
Direct Hire
Senior
ServiceNow Role Type:
Sales
ServiceNow Modules:
Governance, Risk, and Compliance
Incident Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
November 24, 2025
We are looking for a new talent to innovate and grow with us in a culture that values commitment, performance, and possibilities. We want to empower you to turn your ambitions into achievements and bring the best of technology to help people, businesses, and the nation to be ahead in a changing world.
Requirements
- Bachelor’s Degree in Telecommunications, IT, Business, or related discipline.
- Minimum 10 years of experience in service management, enterprise service delivery, or operations leadership.
- Proven experience leading customer-facing teams in complex B2B environments.
- Deep understanding of managed services, ICT operations, and SLA governance.
- Strong executive communication, stakeholder management, and analytical capability.
- ITIL certification preferred; familiarity with ServiceNow, Salesforce, or Kenan is an advantage.
Benefits
- Diverse and inclusive work environment
- Opportunities for career growth and development
- Collaborative and dynamic team culture
- Competitive compensation and benefits package
Requirements Summary
Bachelor’s degree in Telecommunications, IT, Business, or related discipline; 10+ years of experience in service management, enterprise service delivery, or operations leadership; proven experience leading customer-facing teams
