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ActioNet, Inc.
Help Desk Lead
Help Desk Lead at ActioNet, DC: Manage Tier I/II/III support, lead a tech team, and utilize ServiceNow. ITIL 4 certified, 5-8 years experience required. Benefits include medical, 401(k), and training.
Consulting
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
September 28, 2025
This Help Desk Lead role involves managing and coordinating Tier I/II/III Help Desk support, along with asset management. The position requires leading a team of technicians, providing support to end-users in a high-profile environment, and ensuring professional customer service. Salary: $60K-120K
Requirements
- Information Technology Infrastructure Library V4 (ITIL 4) certification.
- Minimum of 5-8 years of experience in information systems management.
- 3-5 years of supervisory experience.
- Bachelor’s degree in Computer Science, Engineering, Information Systems, Business, or related field.
- Industry-specific certification such as CompTIA A+, MCSE, or HDI.
- Expert working knowledge of ServiceNow.
Benefits
- Medical Insurance
- Vision Insurance
- Dental Insurance
- Life and AD&D Insurance
- 401(k) Savings Plan
- Education and Professional Training
- Flexible Spending Accounts (FSA)
- Employee Referral and Merit Recognition Programs
- Employee Assistance and Identity Theft Protection
- Paid Holidays
- Paid Time Off (PTO)
- Disability Insurance
Requirements Summary
Info-tech infrastructure library v4 certification (ITIL 4) and 5-8 years experience in systems management. BS degree in related field & industry-specific cert required
Apply now
Washington
|
District of Columbia
United States
Mid-Level
In-Person
Full Time
60000-120000 USD/year
