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Apex Informatics
Help Desk Support Specialist
Join Apex Informatics in Atlanta as a Help Desk Support Specialist. Leverage ServiceNow for ticket management, troubleshooting, and user support. 2-3 yrs IT experience required.
Staffing Agency/Recruiter
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
June 10, 2025
This position is for a Technical Support Specialist responsible for providing technical assistance to users, managing tickets, and troubleshooting various hardware and software issues. The role involves providing both phone and remote support, assisting users with system enhancements, and maintaining equipment and network infrastructure. The position requires a strong technical background and excellent communication skills.
Requirements
- Minimum of 2-3 years of IT technical support experience
- Strong knowledge of network infrastructure equipment
- Proficiency with imaging and supporting laptop computers
- Experience with mobile device management (iOS and Android)
- Experience installing and configuring network printers and audio/visual equipment
- Proficiency in ticketing systems (ServiceNow)
Requirements Summary
2-3 yrs IT support, Windows/MacOS skills, network equipment knowledge, and ticketing system experience. Mobile device management & advanced troubleshooting skills needed
