Help Desk Technician II Level - Spoleto (PG)

Join Everience Italia and discover how you can make a difference in our high-quality IT support offer. We are looking for a Help Desk Technician II Level to support users on site for a leading client in the food sector.

Requirements

• Knowledge and use of the most widely used ticketing platforms (ServiceNow, Jira, Remedy, Sap)
• Familiarity with the main operating systems (mainly Windows and iOS)
• Management and planning of activities according to priorities and SLA
• Preparation of machines and inventory control of the warehouse
• Experience with Active Directory and ability to resolve common issues related to users (password reset, group creation and management)
• Installation and troubleshooting of office 365, knowledge and management of tenant licenses
• Basic networking skills (network troubleshooting) and knowledge of main network protocols
• Use of MDM consoles
• Basic Hardware and Software skills
• English language knowledge (B1 - B2) is required

Benefits

• Contract and Remuneration: CCNL Commerce Indeterminate. RAL commensurate with technical skills examined in the interview (22,000 - 25,000)