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Agil3 Technology Solutions (A3T)
Help Desk Technician (Tier 1 Agent)
Join Agil3 Technology Solutions as a Help Desk Technician in Virginia. Utilize ServiceNow for IT support, ticket resolution, and customer satisfaction. Benefits include medical, dental, and 401k.
Direct Hire
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
September 23, 2025
The Tier 1 Agent provides initial IT support via the Help Desk, resolving tickets and ensuring accurate logging. They serve as the first point of contact for IT-related inquiries, including troubleshooting, incident resolution, and escalating issues to Tier 2 for complex problems. The role is crucial for maintaining high customer satisfaction and timely service delivery.
Requirements
- High School Diploma or Associate’s degree (preferred)
- 1–2 years of IT help desk or call center experience
- Familiarity with Windows OS, Microsoft 365 and VPN tools
- Knowledge of ServiceNow (or similar ITSM tools)
- US Citizenship
Benefits
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short Term & Long-Term Disability
- 401k Retirement Savings Plan
- Paid Holidays
- Paid Time Off (PTO)
- Tuition and Professional Development Assistance
- Parking/Travel Reimbursement
Requirements Summary
High school diploma or associate’s degree preferred. 1-2 years of IT experience. Familiarity with Windows OS and ITSM tools is a plus
About
Agil3 Technology Solutions (A3T)
Tech, Software & IT Services, Public Administration
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