HelpDesk Junior

Everience Italia, a computer consulting company, is hiring a Junior HelpDesk II Technician to support fashion sector customers. The role involves providing technical support, managing IT systems, and troubleshooting common issues. It's a 6-month internship with potential career growth.

Requirements

• Knowledge of common ticketing platforms (ServiceNow, Jira, Remedy, Sap)
• Dexterity with main operating systems (Windows and iOS)
• Management and planning of activities based on priorities and SLAs
• Preparation of machines and inventory control
• Active Directory and ability to resolve user problems
• Hardware and Software Skills (MDM consoles, Network troubleshooting)
• Basic networking skills

Benefits

• Monthly reimbursement of €800
• Good meals