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EVERIENCE
HelpDesk Reggio Emilia
Join EVERIENCE as a HelpDesk professional in Reggio Emilia. Utilize ServiceNow for IT support, troubleshooting, and user management. Open-ended contract, competitive salary.
Direct Hire
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
Incident Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
June 16, 2025
Everience Italia is looking for a HelpDesk professional to work with a main Italian banking reality. The role involves managing daily IT activities, troubleshooting software issues, and working in a dynamic environment.
Requirements
- Ticketing platforms: Experience with ServiceNow, Jira, Remedy, SAP
- Operating systems: Excellent knowledge of Windows and iOS
- Activity management: Planning and managing activities according to priorities and SLA
- Active Directory: User management, password reset, group creation
- Office 365: Installation, troubleshooting, and tenant management
- Networking: Basic competences and network troubleshooting
- MDM: Usage of Mobile Device Management consoles
- Software troubleshooting: Ability to resolve software issues
Benefits
- Open-ended contract
- Salary commensurate with technical skills examined during the interview (23,000 - 26,000)
Requirements Summary
Ticketing platforms, operating systems, activity management, and software troubleshooting
Apply now
Reggio nell'Emilia
|
Emilia-Romagna
Italy
Entry Level
In-Person
Full Time
23000-26000 EUR/year
