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Commonwealth Financial Network
HelpDesk Technician
Join Commonwealth Financial Network as a HelpDesk Technician in Waltham, MA. Leverage ServiceNow skills to support customers, troubleshoot software, and enhance system security. Enjoy hybrid work, health benefits, and professional growth.
Consulting
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
October 2, 2025
Commonwealth is seeking a highly motivated HelpDesk Technician to join their Technology department. The role offers a hybrid work schedule with a focus on work-life balance, technical expertise, and a positive team environment. Key responsibilities include providing support to customers, troubleshooting software, and maintaining system security. They value employee growth and offer opportunities for professional development.
Requirements
- 1+ year in a technology support role
- Experience with Microsoft Azure, Active Directory, Office 365 applications, Windows PCs, and macOS
- Familiarity with the ServiceNow ticketing system or similar platforms
- Proven ability to adapt and respond proactively
- Foundational software troubleshooting skills, particularly in a Windows environment
- Eagerness to collaborate and improve skills
Benefits
- Health care benefits
- Tuition reimbursement
- Flexible work schedules
Requirements Summary
1+ year tech support exp. Proficient with Microsoft & Windows. ServiceNow ticketing experience. Adaptability is key.
Apply now
Waltham
|
Massachusetts
United States
Entry Level
Hybrid
Full Time
63900-73500 USD/year
