The Cigna Group

HIH - Application Development Senior Analyst

Join The Cigna Group in Hyderabad as a Senior Analyst, leveraging ServiceNow for AI solutions. Requires 3+ years in AI/ML. Competitive benefits!

ServiceNow Role Type:
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Support Specialist
ServiceNow Modules:
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Incident Management
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Integration Hub
ServiceNow Certifications (nice to have):

Job description

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Posted on:
 
July 22, 2025

This position will develop, integrate, and deploy Gen AI/Agentic AI solutions leveraging AWS and Azure OpenAI. The candidate will collaborate with architects, data engineers, and data scientists to deliver high-quality solutions and maintain high standards for code quality, documentation, and testing.

Requirements

  • Develop, integrate, and deploy Gen AI/Agentic AI solutions leveraging AWS and Azure OpenAI
  • Translate business and technical requirements into robust, scalable, and maintainable code
  • Collaborate closely with architects, data engineers, and data scientists to deliver high-quality solutions
  • Maintain high standards for code quality, documentation, and testing
  • Continuously learn and apply new tools and techniques in AI/ML and cloud development
  • Support troubleshooting, optimization, and enhancement of existing AI solutions
  • Work collaboratively with ServiceNow and Workday teams to ensure AI components integrate smoothly with the virtual assistant and HR workflows
  • Understand and respect the boundaries of responsibility, providing technical support for integrations without direct development on ServiceNow or Workday
  • Implement Gen AI/Agentic AI use cases for the HR function
  • Develop and maintain data pipelines on AWS for ingestion, transformation, and storage of structured and unstructured HR data
  • Integrate Azure OpenAI LLMs with AWS-based data sources and HR applications, ensuring secure and efficient data flow
  • Build and maintain APIs and microservices to support AI-driven HR processes and system integrations
  • Collaborate with data scientists to operationalize models, including fine-tuning, evaluation, and deployment
  • Write unit, integration, and end-to-end tests to ensure solution reliability and performance
  • Document technical designs, code, and deployment processes for maintainability and knowledge sharing
  • Participate in code reviews, provide constructive feedback, and contribute to team best practices
  • Support the integration of AI outputs with ServiceNow and Workday and other HR solutions by developing and maintaining well-documented APIs and data exchange mechanisms
  • Engage in joint troubleshooting and validation sessions with ServiceNow and Workday teams to resolve integration issues

Benefits

  • Opportunity to work with cutting-edge AI/ML technologies
  • Collaborative and dynamic work environment
  • Professional growth and development opportunities
  • Competitive salary and benefits package
  • Recognition and rewards for outstanding performance

Requirements Summary

Bachelor’s degree in Computer Science, Engineering, or a related field and 3+ years of experience in AI/ML or software development