HR Associate (FTC)

HR Associate (FTC) position requires providing inquiry services, transactional and administrative support to all levels of employees across the region for Global HR Operations work, processes, and policies. The role includes managing high volumes of HR-related inquiries, conducting routine transactions, and providing excellent customer service.

Requirements

• Previous work experience in employee services, HR Administration, HR Operations or Customer Service Centre roles.
• Solid verbal and written communication skills in English.
• Partnering skills to be able to collaborate with different stakeholders and clients.
• Demonstrable experience with multiple systems: Time recording systems, SAP, Workday, SuccessFactors, ServiceNow (case and knowledge management system, document management (DM), Microsoft Office suite software, Access database, and other systems specific to performing the work.
• Capability to process and complete work/transactions across the region and the different lines of business.
• Proven understanding of applying legislation, policies, and procedures applicable to the country and region.
• Proficiency in recognising case notes to provide excellent customer service and to identify/raise other issues or root causes.
• Ability to identify daily operational gaps and patterns that indicate systemic issues, proactively address them and deliver feedback to management.

Benefits

• 25 days annual leave
• Private medical insurance & dental care
• Free Park Entry: You will have the opportunity to enter any of our parks with your family and friends for free
• Disney Discounts: you are entitled to discounts on designated Disney products, resort F&B and ticketing
• Excellent parental and guardian leave
• Employee Resource Groups – WOMEN @ Disney, Disney DIVERSITY, Disney PRIDE, ENABLED, and our Mental Health & Wellbeing Group, TRUST.