HR Representative, Call Center

This HR Representative, Call Center position provides support to customers in various HR-related areas, including answering questions, advising on policies, processing transactions, and resolving issues. The role involves administrative tasks, communication, and proactive problem-solving. This position is part of the Hershey Business Platforms and requires close collaboration with the Support Center Manager.

Requirements

• Respond to employee inquiries through ServiceNow and/or SuccessFactors.
• Administer global HR transactions in SAP HR and/or SuccessFactors.
• Assist with benefit open enrollment and employee changes.
• Seek process improvement opportunities and make suggestions to the Support Center Manager.

Benefits

• Competitive salary
• Professional development opportunities